Effective date:  October 1, 2025

Welcome to Icy Customs (“we,” “us,” “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://icycustoms.com/) or purchase our products (custom shoes, cleats, etc.). By using our website or services, you consent to the practices described in this policy.

If you have any questions or concerns, you may contact us at info@icycustoms.com.

1. Information We Collect

We may collect and process the following types of information:

a) Information you provide directly

  • Name, billing address, shipping address

  • Email address, phone number

  • Payment details (or the payment processor’s tokenized or masked data)

  • Order history, preferences, custom design instructions

  • Customer service communications (messages, feedback, reviews)

  • Account information (username, password)

b) Automatically collected information

  • IP address

  • Device information (browser, operating system, device identifiers)

  • Usage data (pages you view, time spent, click paths)

  • Cookies and similar tracking technologies (see Cookies & Tracking below)

c) Information from third parties

  • Payment processors, analytics providers, advertising partners

  • Social login or social media platforms (if you choose to connect your social account)

2. How We Use Your Information

We use your information for purposes including, but not limited to:

  • To process and fulfill orders, including shipping and delivery

  • To communicate with you (order confirmations, shipping updates, customer support)

  • To personalize your experience and provide tailored products or offers

  • To improve our website, products, and services (analytics, research, testing)

  • To detect and prevent fraud or unauthorized transactions

  • To comply with legal obligations (tax, accounting, compliance)

  • To send marketing communications (with your consent, where required)

3. Cookies & Tracking Technologies

We and our service providers use cookies, web beacons, tracking pixels, and similar technologies to collect and store certain information. Cookies help us:

  • Recognize you when you visit

  • Remember your preferences

  • Optimize site performance and loading speed

  • Provide relevant advertising (on our site and off-site)

You can control cookies through your browser settings. However, disabling cookies may limit certain features of the site.

4. Sharing & Disclosure of Information

We may share your personal information under the following circumstances:

  • With service providers (payment processors, shipping carriers, analytics services) who assist us in operating the site and fulfilling orders

  • With third-party marketing or advertising partners (with proper safeguards)

  • If required by law (e.g. subpoena, court order) or to respond to legal claims

  • In connection with a merger, acquisition, or sale of assets

  • To enforce our rights, protect user safety, or prevent fraud

We do not sell your personal information to unrelated third parties for their own marketing purposes (unless you have expressly opted in, if applicable).

5. Data Security

We use reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure server configurations, and access controls.

However, no method of transmission or storage is 100% secure, and we cannot absolutely guarantee security. In the event of a data breach, we will notify affected users and relevant authorities as required by law.

6. Data Retention

We will retain your personal information for as long as needed to fulfill the purposes outlined in this policy, unless a longer retention is required or permitted by law. After that, we will delete, anonymize, or securely archive your data.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

  • Access your personal information

  • Correct or update your information

  • Delete or restrict processing

  • Object to certain processing (e.g. for marketing)

  • Withdraw consent (where applicable)

  • Data portability (receive a copy in a usable format)

To exercise these rights, please contact us at info@icycustoms.com. We may ask you to verify your identity before acting on a request.

If you receive marketing emails from us, you can unsubscribe at any time using the “unsubscribe” link in those emails. Even if you unsubscribe, we may still send you non-marketing communications (e.g. order updates).

8. Children’s Privacy

Our services are not intended for children under the age of 13 (or higher age, per local law). We do not knowingly collect or solicit personal information from children under that age. If we become aware we have collected such data, we will delete it.

9. International Transfers

If you are located outside the United States, please note that your personal data may be transferred to, stored, and processed in the U.S. or other countries. By using our services, you consent to the transfer of your information to countries that may have different privacy laws than your residence.

10. Third-Party Links & Services

Our site may contain links to third-party websites, apps, or services. We are not responsible for their privacy practices. When you click on a link, that external site operates under its own privacy policy, which we encourage you to review.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we post changes, we will update the “Effective date” above. If changes are material, we may notify you (e.g. via email or prominent notice on the site) before they take effect.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: info@icycustoms.com
Address: Icy Customs, Houston, TX, USA

Thank you for trusting Icy Customs. We are committed to keeping your data safe and transparent in how we use it.